Collaboration

Working Together

We want every project to feel smooth and enjoyable for both of us. These guidelines set out how we like to work, so expectations are clear from the start.

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Working together
Our Process

How we like to
work with you

Clear communication and mutual respect are at the heart of everything we do. Here's what you can expect when we work together.

Working Hours

  • We're available Monday to Friday, 9am-5pm (UK time)
  • We usually reply to emails within 1-2 working days
  • Urgent requests outside of these hours can sometimes be accommodated, but may include an additional fee

Communication

  • Most communication will be by Whatsapp, or email, with calls or in person meetings scheduled if needed
  • To avoid confusion, any key project decisions should be confirmed in writing
  • We'll keep you updated regularly, based on what we've agreed for the project

Respect

  • Everyone has the right to be treated with respect, always
  • We're committed to maintaining a professional, courteous working relationship throughout our project
  • This includes respectful communication, timely responses, and consideration for each other's time and expertise

Payments

  • A deposit (usually 50%) is required before starting work
  • The remaining balance is due once the project is complete, before final handover
  • Late payments may pause progress until they're resolved

Revisions & Scope

  • Every project includes a set number of revisions, which will be clear in the proposal
  • Extra changes or new ideas outside the original scope can absolutely be done, but they'll be billed separately
  • If the scope changes significantly, we may need to adjust the timeline and cost

Your Part

  • Timely feedback, content, and approvals help keep things on track
  • Delays in providing these may affect agreed timelines
  • Please make sure you have rights to any content you provide (images, text, logos, etc.)

Cancellations

  • We aim to be flexible, but we also reserve the right to end a project if payments aren't made, communication breaks down, or expectations become unreasonable
  • In such cases, any completed work will be handed over, but deposits are non-refundable

Ownership & Portfolio

  • Once the final payment is made, you'll fully own the project deliverables
  • We may showcase non-confidential parts of the work in our portfolio unless you'd prefer otherwise

Bugs & Quality

  • We can't guarantee completely bug-free software, but we try our best to prevent them through thorough testing
  • If bugs are found after launch, we will fix them as part of our commitment to quality
  • We include a reasonable period of bug fixes and minor adjustments after project completion

Confidentiality

  • Any sensitive business or personal information you share will be treated as confidential

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Ready to grow or curious as to what's possible? We're here to help.

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